Energy Services

Creating strong brands in the energy field requires up-to-date knowledge of an industry that’s increasingly moving to online services. Higher customer satisfaction leads to higher profitability for utility providers. A successful marketing approach improves customers’ online experience, going beyond billing issues and problem resolution with initiatives like community involvement and educational content on important issues like safety and energy efficiency, ultimately increasing self-service adoption rates. Informed by extensive research and analytics, Zehnder helps energy clients optimize customer satisfaction as well as profitability, driving next-level growth.